Why should I care about GoodDentistOrNot.com?
Other dentists do. If you don't care, then you're allowing patients to overlook you and move on to other dentists who work hard to attract new patients based on their reputation.

Why should I appreciate GoodDentistOrNot.com?
GoodDentistOrNot.com is a source of new patients for dentists. These days, information is readily available in many useful forms on the Internet. GoodDentistOrNot.com has and will continue to produce the most relevant search structure for patients looking for a local dentist.

What geography do you cover?
Our dentist directory currently lists all dentists practicing in Massachusetts (except for those who have requested to be removed from our database).

Do I have to be the best dentist to benefit from this site?
Absolutely not! GoodDentistOrNot.com users rate dentists on a variety of criteria to establish the dentist's online reputation. Some patients look for the most economical dental solution, while others weigh other factors more heavily. GoodDentistOrNot.com allows patients to find the dentist that best fits into their rating priorities.

What are the rating criteria?
There are six reputation rating criteria: Results, Affordability, Painless Treatment, Facilities, Service and Convenient Location. Additionally, patients are asked to write a short review describing their experience with the dental practice.

What can GoodDentistOrNot.com do for me?
GoodDentistOrNot.com can help you find the patients that your practice's reputation treats best, based on the criteria that matter most to the patient. This will help you to retain your new patients because they know what they are getting before they come in to see you.

Will patients really call to schedule an appointment?
Yes. It is the goal of GoodDentistOrNot.com to become a trusted resource to patients across Massachusetts - and eventually the United States. We expect patients to find the dentist that is right for them by using our site's user-friendly structure. We do not aim to promote a single dentist in any area. However, we will allow patient reviews to help a given dentist dominate any of the six reputation criteria listed above.

Can GoodDentistOrNot.com hurt my reputation?
Not really. The purpose of GoodDentistOrNot.com is to present your reputation on the Internet in a way that is consistent with your actual reputation. If a review appears to be inconsistent with your actual reputation, our quality assurance representatives will disqualify and eliminate a negative review using proprietary methods.

Can patients give dentists a negative review?
Yes. If patients give accurate negative reviews that are consistent with your actual reputation, then we will support these reviews. If, however, we apply our proprietary testing methods and determine that the review is invalid or violates our Terms of Use, we will remove the review.

How should I feel about negative reviews?
Negative reviews are not entirely negative. Everyone knows you can't please everyone. If you only have positive reviews, it appears false. Negative reviews actually help to legitimize your other positive reviews.

How can I protest a negative review?
Simply email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will respond in a timely manner.

What should I do if you decide NOT to remove a negative review that I protested?
While we intend to be a fair-handed site, we do not simply remove content upon a dentist's request. We suggest you commonly invite your patients to write reviews about your services in order to develop a reputation pattern. If you are indeed a good dentist, your reputation pattern will show it.

Will the negative review be maintained forever?
Not necessarily. If we have established a pattern of reviews (greater than 50) that demonstrates your reputation is inconsistent with any single review, we reserve the right to eliminate that review as poorly based. Therefore, we encourage you to invite all your patients to write reviews on their experience in your office.

Can I move negative reviews to the bottom of my reviews?
Yes. But only dentists with a Proud Practice Listing have this ability.

Can I force GDON to take down a negative review?
Section 230 of the Communications Decency Act (CDA) exempts Internet Service Providers (ISPs) from liability for users' comments. There are many review sites today on the Internet for services and products. The CDA protects all reviews sites.

Can I insist on knowing the source of any review?
No. The Health Information Portability and Accountability Act (HIPAA) Privacy Rule prohibits us from sharing confidential user information without the user's consent.

How do you determine an "overall" rating for a dentist?
It is a simple average of the six rating criteria.

Are there reasons why GoodDentistOrNot.com would remove a review?
Yes. Any review that violates our Terms of Use will be removed promptly.

Can dentists manipulate their own rankings?
Not really. While dentists may have friends and family write reviews, we have found that a relatively small number of reviews can be generated in this manner. Also, patients will tend to go to dentists that have a larger number of reviews, which signifies a level of statistical relevance.

How can I improve my ranking?
Invite your patients to come to our site to review your practice. If you'd like, you can This email address is being protected from spambots. You need JavaScript enabled to view it. to request small "review cards" that you can give to selected patients. Ask them to assess your office accurately. This will help ensure that new patients generated through GoodDentistOrNot.com will also be happy because your online reputation is consistent with their actual experience.

Can my competitors adversely affect my ratings?
If they are really creative, they could. But we have ways of identifying these things, and you can protest negative reviews that are inconsistent with your actual reputation.

Do I have to pay to be listed on your site?
No. GoodDentistOrNot.com provides a free listing for all dentists in Massachusetts. But in order to maximize the benefits from your visibility, you can sign up for a Proud Practice Listing at a charge of $200 every three months or $650 a year.

How do I change incorrect information (e.g. phone number, address) about my practice?
Email us the correct information at This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I get my practice listed on your site?
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide your name, office address, office telephone number and up to three dental specialties.

How do I get my practice removed from your site?
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will remove you from our site. However, you should understand that practices that are not visible on a fair-handed review site are presumed to be trying to hide from their patients. We encourage patients on our Patient FAQs page to avoid these practices. And we encourage dental practices to avoid hiding from their patients and to provide dental care that serves the six rating criteria in healthy ways.

What is your privacy policy?
View our Privacy Policy.

What are your terms of use?
View our Terms of Use.

How can I contact you?
You may This email address is being protected from spambots. You need JavaScript enabled to view it. with your questions.